Refunds policy

Written cancellations (e-mail or fax) 24 hours or more prior to pick up time will be refunded in full. There will be no refunds for cancellations within 24 hours of the pick up time. Refunds will be credited back to your credit card. Extra Luggage Each passenger is allowed 2 pieces of luggage. Carry-ons must be placed on your lap and in your possession at all times.


Oversize Luggage

Must be reserved and paid in advance as follows:

  • Golf Bags – $10.00
  • Skis – $12.00
  • Bikes – $12.00
  • Snowboards – $12.00
  • Surfboards – $12.00

Additional Luggage

Driver will collect $10.00 per piece for any additional luggage.

We do not handle scooters, non-collapsible wheelchairs, wind surfboards, large trunks or any other such item.


We only handle folding wheelchairs. All wheelchair reservations must be made 72 hours or more in advance. Please notify us by separate e-mail or fax so that we can make special arrangements. Our drivers are not allowed to assist passengers in or out of wheelchairs OR on and off vehicles. If you need assistance, your traveling companion must provide it.

Children and Infants

All children too big to ride on the lap of an adult must take a seat and therefore pay full fare. Children in car seats also pay full fare for the seat.

However, if you require a car seat we can provide one for you for an additional $15.00 per transportation. You must give us 72 hours or more notice to reserve a car seat. You must pay the driver for the car seat.

Non-Waikiki Hotels

Destinations Outside Waikiki (including the Kahala Resort)

Waikiki Hotels Shuttle apply to hotels/condos/resorts located in Waikiki only. The Kahala Resort is treated as its own non-Waikiki destination and has a different price point than Waikiki-based locations.

Ko ‘Olina: Disney Aulani Resort, Four Seasons Resort

North Shore: Turtle Bay Resort and Courtyard by Marriott at Laie. 

VIP Trans provides shuttles transportation to these resorts as well. You can book online for your resort destination.

More Information

Call us Toll Free or contact us for any additional information.